Análisis de la pérdida monetaria por deficiencia en la Gestión de Calidad del proceso productivo de la empresa Punku Madera S.A.C. – Trujillo 2022

The wood company is facing economic problems due to the low profitability they are experiencing. The general objective of this work is to reduce the amount of monetary losses caused by poor quality management in the production process of the wood company located in the city of Trujillo. The work is diagnostic and propositional in nature. A diagnosis of the company's current situation was carried out using the Ishikawa Diagram, which identified the causes of the problem that were causing low profitability. In addition, the Pareto Diagram was used to measure the criticality of each root cause and prioritize them based on the losses they were generating. Each root cause was monetized, resulting in a loss of S/ 11,890.00 for the company. The indicators were also divided into variables and attributes, allowing the appropriate control chart to be applied for each problem, supported by previously prepared tables that determined the limits. To corroborate the results, the Minitab software was used. On the other hand, a improvement proposal was made using the Quality Function Deployment with the House of Quality (QFD), FMEA matrix, and DMAIC Six Sigma. Improvements were made taking into account customer requirements and expectations, potential failures the company could have, and the Z-level was measured both before and after the improvements. Finally, a projected cash flow was created, analyzing the investment and operating expenses, resulting in a savings of S/ 10,435.00 from the losses the company was incurring. It was determined that the proposal is viable because, for a 10-year projection, it generates a NPV of S/ 10,152.24, an IRR of 39.48%, and a PRI of 5.6 years. This is due to the highly competitive nature of the wood industry. It was determined that the company is not using its resources properly.