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Analysis of the use of the ITIL methodology against other reference frameworks for service management 2018-2020
Ogosi Auqui José Antonio, Aguirre Rodríguez Cesar Edinson, Arenas Ñiquin José Luis, Guadalupe Mori Víctor Hugo, Vera Cuya Ronald Martin, Pérez Rojas Even Deyser, Luis Antonio Usquiano Cárdenas
Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review