TY - GEN
T1 - Aplicación de herramientas de control estandarizado de la calidad para reducir costos en una empresa odontológica "O&B", 2022
AU - Rodríguez Alza, M. A.
AU - Matute Luna, B. F.
AU - Reyes Vidal, R. Y.
N1 - Publisher Copyright:
© 2023 IMCIC.All Rights Reserved.
PY - 2023
Y1 - 2023
N2 - The present research aims to define the quality control tools to be used in order to reduce costs at the dental clinic "O&B." To achieve this, a diagnosis of the current situation was conducted, revealing that the customer service area has the highest level of criticality due to the number of dissatisfied customers. The research also details the problems negatively affecting the clinic's profitability, such as the lack of maintenance for clinical equipment, inventory planning issues, insufficient staff training on the use of clinical equipment, and deficiencies in the waiting room service. Furthermore, a proposal for methodologies and tools to control operational processes is put forward. These methodologies are designed to ensure that customers feel satisfied with the professional care and service they receive.
AB - The present research aims to define the quality control tools to be used in order to reduce costs at the dental clinic "O&B." To achieve this, a diagnosis of the current situation was conducted, revealing that the customer service area has the highest level of criticality due to the number of dissatisfied customers. The research also details the problems negatively affecting the clinic's profitability, such as the lack of maintenance for clinical equipment, inventory planning issues, insufficient staff training on the use of clinical equipment, and deficiencies in the waiting room service. Furthermore, a proposal for methodologies and tools to control operational processes is put forward. These methodologies are designed to ensure that customers feel satisfied with the professional care and service they receive.
UR - http://www.scopus.com/inward/record.url?scp=85171283739&partnerID=8YFLogxK
U2 - 10.54808/CICIC2023.01.29
DO - 10.54808/CICIC2023.01.29
M3 - Contribución a la conferencia
AN - SCOPUS:85171283739
T3 - CICIC 2023 - Decima Tercera Conferencia Iberoamericana de Complejidad, Informatica y Cibernetica en el contexto de the 14th International Multi-Conference on Complexity, Informatics, and Cybernetics, IMCIC 2023 - Memorias
SP - 29
EP - 33
BT - CICIC 2023 - Decima Tercera Conferencia Iberoamericana de Complejidad, Informatica y Cibernetica en el contexto de the 14th International Multi-Conference on Complexity, Informatics, and Cybernetics, IMCIC 2023 - Memorias
A2 - Callaos, Nagib C.
A2 - Horne, Jeremy
A2 - Ruiz-Ledesma, Elena Fabiola
A2 - Sanchez, Belkis
A2 - Tremante, Andres
T2 - Decima Tercera Conferencia Iberoamericana de Complejidad, Informatica y Cibernetica, CICIC 2023 en el contexto de the 14th International Multi-Conference on Complexity, Informatics, and Cybernetics, IMCIC 2023 - 13th Ibero-American Conference on Complexity, Informatics and Cybernetics, CICIC 2023 in the context of the 14th International Multi-Conference on Complexity, Informatics, and Cybernetics, IMCIC 2023
Y2 - 28 March 2023 through 31 March 2023
ER -