TY - GEN
T1 - Application of Information and Communication Technologies in Public Management
AU - Proano-Bernaola, Jose
AU - Meza, Sandra
AU - Auccahuasi, Wilver
AU - Urbano, Kitty
AU - Castro, Percy
AU - Pena-Romero, Luis
N1 - Publisher Copyright:
© 2026 IEEE.
PY - 2026
Y1 - 2026
N2 - Information and communication technologies are providing support in the perception of quality in services provided by state institutions, with a greater emphasis on public management. This article is developed from the perspective of the Peruvian reality, where there is a greater concentration of the population in coastal cities, with Lima being the main city with the largest share of the Peruvian population. Therefore, if we analyze the Peruvian reality, Lima presents deficiencies in Public Management, focused on the services provided to citizens. The problem is more concerning in other cities of the country. As a methodology, the technical considerations that must be taken into account to improve the perception of quality in the services provided to citizens are presented. As a result, we present a list of areas where technological solutions can be implemented to help manage public services for the benefit of the population.
AB - Information and communication technologies are providing support in the perception of quality in services provided by state institutions, with a greater emphasis on public management. This article is developed from the perspective of the Peruvian reality, where there is a greater concentration of the population in coastal cities, with Lima being the main city with the largest share of the Peruvian population. Therefore, if we analyze the Peruvian reality, Lima presents deficiencies in Public Management, focused on the services provided to citizens. The problem is more concerning in other cities of the country. As a methodology, the technical considerations that must be taken into account to improve the perception of quality in the services provided to citizens are presented. As a result, we present a list of areas where technological solutions can be implemented to help manage public services for the benefit of the population.
KW - Technology
KW - applications
KW - citizen
KW - gap
KW - services
UR - https://www.scopus.com/pages/publications/105036474315
U2 - 10.1109/ICSADL67539.2026.11452109
DO - 10.1109/ICSADL67539.2026.11452109
M3 - Conference contribution
AN - SCOPUS:105036474315
T3 - Proceedings of the 5th International Conference on Sentiment Analysis and Deep Learning, ICSADL 2026
SP - 1173
EP - 1179
BT - Proceedings of the 5th International Conference on Sentiment Analysis and Deep Learning, ICSADL 2026
T2 - 5th International Conference on Sentiment Analysis and Deep Learning, ICSADL 2026
Y2 - 18 February 2026 through 20 February 2026
ER -