Business Intelligence in Strategic Business Decision Making in Times of COVID-19: A Systematic Review of the Literature

Alexis Carbajal-Torres, Joseph Ninaquispe-Florez, Michael Cabanillas-Carbonell

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

4 Scopus citations

Abstract

Today, as a result of the pandemic we are going through due to the infectious disease COVID-19, many small, medium and large companies worldwide have had difficulties to stay in the market, because they have not made appropriate strategic decisions causing most of them to close. It is therefore important that companies adapt business intelligence and note the effect it has on them. The present investigation is a systematic review of the literature, compiling 55 articles from the following databases; Springer Link, IEEE Xplore, Wiley and Scopus that according to our inclusion and exclusion criteria 26 articles were systematized showing how business intelligence adapts and positively influences companies.

Original languageEnglish
Title of host publicationProceedings of 7th International Congress on Information and Communication Technology, ICICT 2022
EditorsXin-She Yang, Simon Sherratt, Nilanjan Dey, Amit Joshi
Pages425-435
Number of pages11
DOIs
StatePublished - 2023
Event7th International Congress on Information and Communication Technology, ICICT 2022 - Virtual, Online
Duration: 21 Feb 202224 Feb 2022

Publication series

NameLecture Notes in Networks and Systems
Volume464
ISSN (Print)2367-3370
ISSN (Electronic)2367-3389

Conference

Conference7th International Congress on Information and Communication Technology, ICICT 2022
CityVirtual, Online
Period21/02/2224/02/22

Keywords

  • Business intelligence
  • Companies
  • COVID-19
  • Strategic decisions
  • Systematic review

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