Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Jimy Oblitas Cruz; Elvira Escobedo Moreno; Wilson Castro Silupu

doi:10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

Jimy Oblitas Cruz, Elvira Escobedo Moreno, Wilson Castro Silupu

Direction of Research, Innovation and Social Responsibility

Universidad Privada del Norte

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

11 Scopus citations

Abstract

The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.

Original language	English
Title of host publication	SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference
ISBN (Electronic)	9781728138183
DOIs	https://doi.org/10.1109/SHIRCON48091.2019.9024870
State	Published - Nov 2019
Event	2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019 - Lima, Peru Duration: 13 Nov 2019 → 15 Nov 2019

Publication series

Name	SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference

Conference

Conference	2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019
Country/Territory	Peru
City	Lima
Period	13/11/19 → 15/11/19

Keywords

Net Promoter Score
University accreditation
student satisfaction

Access to Document

10.1109/SHIRCON48091.2019.9024870

Cite this

Cruz, J. O., Moreno, E. E., & Silupu, W. C. (2019). Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. In SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference Article 9024870 (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference). https://doi.org/10.1109/SHIRCON48091.2019.9024870

Cruz, Jimy Oblitas ; Moreno, Elvira Escobedo ; Silupu, Wilson Castro. / Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. 2019. (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference).

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title = "Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score",

abstract = "The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.",

keywords = "Net Promoter Score, University accreditation, student satisfaction",

author = "Cruz, {Jimy Oblitas} and Moreno, {Elvira Escobedo} and Silupu, {Wilson Castro}",

note = "Publisher Copyright: {\textcopyright} 2019 IEEE.; 2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019 ; Conference date: 13-11-2019 Through 15-11-2019",

year = "2019",

month = nov,

doi = "10.1109/SHIRCON48091.2019.9024870",

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Cruz, JO, Moreno, EE & Silupu, WC 2019, Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. in SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference., 9024870, SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference, 2019 IEEE Sciences and Humanities International Research Conference, SHIRCON 2019, Lima, Peru, 13/11/19. https://doi.org/10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. / Cruz, Jimy Oblitas; Moreno, Elvira Escobedo; Silupu, Wilson Castro.
SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. 2019. 9024870 (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AB - The objective of the research is focused on the understanding of the effect of the improvement plans executed by the accreditation of Engineering careers under the SINEACE model in the perception of quality of the university service by using the Net Promoter Score as an indicator. An exploratory study was carried out in four consecutive years, which evidenced the satisfaction of educational quality by the students, before and after the accreditation process. The results obtained allow us to affirm that there was a significant increase in student satisfaction (P-value = 0.017), being possible to conclude that there is an effect of the processes implemented under the model of career accreditation and the satisfaction of students on academic quality.

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Cruz JO, Moreno EE, Silupu WC. Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score. In SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference. 2019. 9024870. (SHIRCON 2019 - 2019 IEEE Sciences and Humanities International Research Conference). doi: 10.1109/SHIRCON48091.2019.9024870

Effect of the Implementation of University Accreditation on the satisfaction of engineering students using the Net Promoter Score

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