TY - GEN
T1 - Factors of job Satisfaction That Influence Organisational Behavior
T2 - 6th International Conference on Tourism Research, ICTR 2023
AU - Mayuri-Ramos, Elizabeth
AU - Melendez-Villanueva, Angel Gabriel
AU - Conde-Beltran, Yuri Vanessa
AU - Peralta-Ugaz, Woendy
AU - Cordova-Buiza, Franklin
N1 - Publisher Copyright:
© the authors, 2023. All Rights Reserved.
PY - 2023
Y1 - 2023
N2 - Organising an event is a process that integrates agents from various tourism sectors such as restaurants, hotels, travel agencies and transportation companies; and as in any organisation, it requires an adequate management of its human resources. Organisational behavior defines the way in which people act in the organisation and the impacts it generates; the key to a company's success is to generate a solid organisational culture that allows a positive organisational behavior within the company and that achieves that the collaborators provide greater productivity and profitability to the company. The purpose of this research is to determine the relationship between organisational behaviour and job satisfaction in a company that organises events in Lima, capital of Peru. The research has a correlational, cross-sectional and non-experimental design; the sample consisted of 20 employees, the type of sampling was census and the technique used was the survey. The data was processed and analysed by the SPSS program, using descriptive and inferential statistics. The results show that 55% of the collaborators indicate that there is a good organisational climate in the company, which is reflected in the behaviour of the workers; also, 50% have a high level of job satisfaction in the organisation where they work. A correlation level of 0.976 and sig = 0.00 < 0.05 were obtained as a result, showing the correlation between the variables. It is concluded that organisational behaviour maintains a direct and significant relationship with job satisfaction in the study group.
AB - Organising an event is a process that integrates agents from various tourism sectors such as restaurants, hotels, travel agencies and transportation companies; and as in any organisation, it requires an adequate management of its human resources. Organisational behavior defines the way in which people act in the organisation and the impacts it generates; the key to a company's success is to generate a solid organisational culture that allows a positive organisational behavior within the company and that achieves that the collaborators provide greater productivity and profitability to the company. The purpose of this research is to determine the relationship between organisational behaviour and job satisfaction in a company that organises events in Lima, capital of Peru. The research has a correlational, cross-sectional and non-experimental design; the sample consisted of 20 employees, the type of sampling was census and the technique used was the survey. The data was processed and analysed by the SPSS program, using descriptive and inferential statistics. The results show that 55% of the collaborators indicate that there is a good organisational climate in the company, which is reflected in the behaviour of the workers; also, 50% have a high level of job satisfaction in the organisation where they work. A correlation level of 0.976 and sig = 0.00 < 0.05 were obtained as a result, showing the correlation between the variables. It is concluded that organisational behaviour maintains a direct and significant relationship with job satisfaction in the study group.
KW - Company
KW - Customer
KW - Employees
KW - Organisation
KW - Organisational culture
UR - http://www.scopus.com/inward/record.url?scp=85178306483&partnerID=8YFLogxK
M3 - Conference contribution
AN - SCOPUS:85178306483
T3 - Proceedings of the International Conference on Tourism Research
SP - 186
EP - 193
BT - Proceedings of the 6th International Conference on Tourism Research, ICTR 2023
A2 - Vlassi, Eirini
A2 - Konstantinides, Despina
PB - Academic Conferences and Publishing International Limited
Y2 - 8 June 2023 through 9 June 2023
ER -