TY - GEN
T1 - Gestión de Procesos para la Administración de Personas en el Sector transporte
AU - Boñón-Silva, Cesia Elizabeth
AU - Livicy-Valverde, Nicoll Alejandra
AU - Rodríguez-Gómez, Angie Yessel
AU - Huivin, Elizabeth Kristina Bravo
AU - Deza-Castillo, Juan Miguel
AU - Alfaro-Rosas, Jorge Luis
AU - del Pilar Capuñay-Puyen, Rocio
N1 - Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2023
Y1 - 2023
N2 - The present research work was oriented to determine the influence of the process design for the management of people for the company SETRAMI.SAC. The work methodology is applied according to the purpose, therefore, the design is preexperimental., where a reliable questionnaire (Cronbach's Alpha of 0.882) was applied to 52 workers. Likewise, an interview guide applied to the manager of the company, documentary review, observation guide and the questionnaire which was applied to the collaborators were taken as data collection instruments. The study began with the Proposal based on the process design model, Economic Analysis and Evaluation of the Proposal. It is concluded that an improvement was reflected with 96.2% of collaborators who are satisfied with the clarity of their outstanding functions, with an increase of 212.3% between the pre and post test; 98.1% of collaborators are satisfied with the information received for the development of their functions, with a rise of 200%; 94.2% of the workers are satisfied with the procedure manual provided by their area, with an increase of 95.8% and 100% of the workers have received their Organization and Functions Manual, with a positive variation of 205.8%. Finally, the investigation obtained a NPV of S/. 30,713.77, an IRR of 80.48% and a benefit cost of 1.89.
AB - The present research work was oriented to determine the influence of the process design for the management of people for the company SETRAMI.SAC. The work methodology is applied according to the purpose, therefore, the design is preexperimental., where a reliable questionnaire (Cronbach's Alpha of 0.882) was applied to 52 workers. Likewise, an interview guide applied to the manager of the company, documentary review, observation guide and the questionnaire which was applied to the collaborators were taken as data collection instruments. The study began with the Proposal based on the process design model, Economic Analysis and Evaluation of the Proposal. It is concluded that an improvement was reflected with 96.2% of collaborators who are satisfied with the clarity of their outstanding functions, with an increase of 212.3% between the pre and post test; 98.1% of collaborators are satisfied with the information received for the development of their functions, with a rise of 200%; 94.2% of the workers are satisfied with the procedure manual provided by their area, with an increase of 95.8% and 100% of the workers have received their Organization and Functions Manual, with a positive variation of 205.8%. Finally, the investigation obtained a NPV of S/. 30,713.77, an IRR of 80.48% and a benefit cost of 1.89.
KW - Competence
KW - People management
KW - Satisfaction
KW - Strategy
KW - Training
UR - http://www.scopus.com/inward/record.url?scp=85172289871&partnerID=8YFLogxK
M3 - Contribución a la conferencia
AN - SCOPUS:85172289871
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Matta, Rodolfo Andres Rivas
T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Y2 - 19 July 2023 through 21 July 2023
ER -