Gestión por Procesos para la Satisfacción del Cliente en una Empresa Mype de Servicios

Translated title of the contribution: Process Management for Customer Satisfaction in a SME Services Company
  • Odar R. Florián Castillo
  • , Betty Suarez Torres
  • , Diaz León Dixon Yanpier
  • , Obando Obando Santos Yonel
  • , Odar Daniel Florián-Sánchez

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

1 Scopus citations

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