TY - GEN
T1 - Mobile application for the automation of reservation and incident processes for condominiums
AU - Asto-Aguilar, Dolly
AU - Belen-Barreto, Jamil
AU - Cabanillas-Carbonell, Michael
N1 - Publisher Copyright:
© 2021 IEEE.
PY - 2021
Y1 - 2021
N2 - Technological advances make more and more companies transform their manual processes into automated processes, increasing the speed and efficiency of their operations. That is the reason for this research, to test the benefits of automating the administrative processes of the Nuevavista condominium under study located in Peru, focusing on the management of reservations and incidents through the development of a mobile application following the mobile-d methodology. The article resorts to the use of a pre-experimental design with a sample of 279 for each process. The results indicate a 71% reduction in the time to register common area reservations and 69% in the time to register incidents, as well as a reduction in the number of people involved in both processes, which used to be two to four people, to one person, and finally, satisfaction levels were raised from 2 to 5 for the management of reservations and incidents.
AB - Technological advances make more and more companies transform their manual processes into automated processes, increasing the speed and efficiency of their operations. That is the reason for this research, to test the benefits of automating the administrative processes of the Nuevavista condominium under study located in Peru, focusing on the management of reservations and incidents through the development of a mobile application following the mobile-d methodology. The article resorts to the use of a pre-experimental design with a sample of 279 for each process. The results indicate a 71% reduction in the time to register common area reservations and 69% in the time to register incidents, as well as a reduction in the number of people involved in both processes, which used to be two to four people, to one person, and finally, satisfaction levels were raised from 2 to 5 for the management of reservations and incidents.
KW - Condominium
KW - incident process
KW - mobile application
KW - process automation
KW - reservation process
UR - http://www.scopus.com/inward/record.url?scp=85126967171&partnerID=8YFLogxK
U2 - 10.1109/CHILECON54041.2021.9702958
DO - 10.1109/CHILECON54041.2021.9702958
M3 - Conference contribution
AN - SCOPUS:85126967171
T3 - 2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021
BT - 2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021
T2 - 2021 IEEE CHILEAN Conference on Electrical, Electronics Engineering, Information and Communication Technologies, CHILECON 2021
Y2 - 6 December 2021 through 9 December 2021
ER -