TY - GEN
T1 - Modelo de gestión de procesos para la gestión administrativa de una Empresa PYME del Sector Transporte
AU - Deza Castillo, Juan M.
AU - Florián Castillo, Odar R.
AU - Eustaquio, Andy Esmith Polo
AU - Villanueva, Melisa Mireya Herrera
AU - Florian-Sanchez, Odar Daniel
N1 - Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2023
Y1 - 2023
N2 - The objective of the research was to design a process management model for the administrative management of a SME company in the transport sector. The methodology used for this is a non-experimental descriptive design and applied cross-sectional classification. A technical visit was made to find out the situational status of the company and a questionnaire validated by expert judgment and Cronbach's Alpha with 0.85 for the Process Management variable and 0.76 for the Administrative Management variable were applied. The main results identify opportunities for improvement in certain company processes related to its administrative management, which are: Payment of personnel, Hiring of personnel, Training, Document management and control of accidents and incidents. Consequently, the modeling of the AS-IS processes is carried out, identification of improvement opportunities and the proposals raised with their respective TO-BE processes duly modeled through the Bizagi software. In this sense, it concludes with the design of a process management model for the administrative management of the company, with the purpose of improving said management through the improvement of its processes. In addition, management indicators are proposed that allow measuring their performance.
AB - The objective of the research was to design a process management model for the administrative management of a SME company in the transport sector. The methodology used for this is a non-experimental descriptive design and applied cross-sectional classification. A technical visit was made to find out the situational status of the company and a questionnaire validated by expert judgment and Cronbach's Alpha with 0.85 for the Process Management variable and 0.76 for the Administrative Management variable were applied. The main results identify opportunities for improvement in certain company processes related to its administrative management, which are: Payment of personnel, Hiring of personnel, Training, Document management and control of accidents and incidents. Consequently, the modeling of the AS-IS processes is carried out, identification of improvement opportunities and the proposals raised with their respective TO-BE processes duly modeled through the Bizagi software. In this sense, it concludes with the design of a process management model for the administrative management of the company, with the purpose of improving said management through the improvement of its processes. In addition, management indicators are proposed that allow measuring their performance.
KW - Process management
KW - SME
KW - administrative management
KW - process improvement
KW - transport sector
UR - https://www.scopus.com/pages/publications/85187265615
U2 - 10.18687/LEIRD2023.1.1.549
DO - 10.18687/LEIRD2023.1.1.549
M3 - Contribución a la conferencia
AN - SCOPUS:85187265615
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development
T2 - 3rd LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development, LEIRD 2023
Y2 - 4 December 2023 through 6 December 2023
ER -