Propuesta de mejora en la rentabilidad de gestión de calidad y proceso productivo en una empresa de sastrería Trujillo, 2022

The general objective of this research is to determine the cost of losses caused by problems in the production process and in quality management in the tailoring company. First, a diagnosis of the current situation of the company was made for each study area. After that, the production area was selected because the greatest criticality in the company was diagnosed, due to the number of products with defects that cause economic losses for the company. In addition to this, the research work presents the improvement proposal, and the economic and financial evaluation that corresponds to it. Likewise, the research used an Ishikawa Map to model the current situation of the company, being specific in its 5 root causes that are negatively influencing its profitability, such as lack of maintenance on sewing machines, lack of acquisition of raw material, lack of programming in the production line and the lack of technical training for personnel. For this reason, the improvement proposal for the production area contains methodologies and tools that allow controlling the processes used to develop and manufacture the suits. These types of quality methodologies and tools such as the QFD - Quality House, AMFE Matrix and DMAIC Six Sigma, they are founded in order to guarantee that the suits are manufactured consistently and on time, avoiding defects and their high costs. Finally, with all the information analyzed and collected within the project; and based on the diagnosis that has been prepared, an analysis of the results is presented in order to corroborate the evidence presented with quantitative data and thus achieve, with the improvement proposal in the Production area, increase profitability for the company. Resulting in a NPV of S/71,280.15 soles, an IRR of 88.42%.