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Propuesta de Optimización de los tiempos de entrega de insumos para reducir ventas perdidas y costos logísticos en una Empresa de Servicios Técnicos

Translated title of the contribution: Proposal for Optimizing Supply Delivery Times to Reduce Lost Sales and Logistics Costs in a Technical Services Company
  • Jorge Luis Alfaro Rosas
  • , Elvira Marleni Vargas Benites
  • , Vilchez Alvarez Cielo Guadalupe
  • , Allison Dayana Zambrano Martos
  • Universidad Privada del Norte

Research output: Chapter in Book/Report/Conference proceedingConference contributionpeer-review

Abstract

The main objective of this project is to propose a logistics optimization model to improve supply delivery times in a Technical Services Company. The study addresses a critical issue related to delays in technical service response and product delivery, resulting in losses equivalent to 13% of the company's annual revenue. This is an applied, mixed-method, and descriptive research that employs tools such as surveys, process analysis, mathematical modeling using LINGO, and the Odoo ERP system. The project has an operational and geographic scope focused on the city of Trujillo, encompassing internal processes related to logistics, inventory, and customer service. The implementation is expected to reduce delays by 30%, generate annual savings of S/ 9,000, and improve operational efficiency by 15%. The impact will directly benefit operational staff, institutional clients, and the company’s overall profitability.

Translated title of the contributionProposal for Optimizing Supply Delivery Times to Reduce Lost Sales and Logistics Costs in a Technical Services Company
Original languageSpanish
Title of host publicationProceedings of the 5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose
Subtitle of host publicationSocial and Technological Innovation in the Age of AI, LEIRD 2025
EditorsMaria M. Larrondo Petrie, Jose Texier, Rodolfo Andr�s Rivas Matta
ISBN (Electronic)9786289661323
DOIs
StatePublished - 2025
Event5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose: Social and Technological Innovation in the Age of AI, LEIRD 2025 - Virtual, Colombia
Duration: 1 Dec 20253 Dec 2025

Publication series

NameProceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
ISSN (Electronic)2414-6390

Conference

Conference5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose: Social and Technological Innovation in the Age of AI, LEIRD 2025
Country/TerritoryColombia
CityVirtual
Period1/12/253/12/25

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