TY - GEN
T1 - Quality Approaches in the Tourism Industry
T2 - International Tourism, Hospitality and Gastronomy Congress, ITHGC 2022
AU - Saman-Chingay, Sarai Nelly
AU - del Miranda-Guerra, María Pilar
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Switzerland AG 2025.
PY - 2025
Y1 - 2025
N2 - This research presents the state of the art on the quality approaches in the Tourism Industry. The key literature concepts formulated by authors are herein identified, selected, and analyzed. This work principally focuses on how intelligent organizations look for differentiation in quality and successfully respond to the demands of tourist consumers. The methodology consisted of a systematic review of studies, where the criteria included the most relevant studies published between 1997 and 2022, besides the identification and analysis of research works in articles and journals obtained from repositories. The discussion shows how approaches have evolved over time. Regarding the contributions, they have consolidated as systemic management strategies in the tourism sector. It was concluded that contributions regarding quality have been complementing, looking forward that tourism organizations provide differentiated services in terms of quality, quantity, sustainability, focusing more on processes and goals rather than on the means and, lastly, considering the communication and policies as foundations for an adequate management.
AB - This research presents the state of the art on the quality approaches in the Tourism Industry. The key literature concepts formulated by authors are herein identified, selected, and analyzed. This work principally focuses on how intelligent organizations look for differentiation in quality and successfully respond to the demands of tourist consumers. The methodology consisted of a systematic review of studies, where the criteria included the most relevant studies published between 1997 and 2022, besides the identification and analysis of research works in articles and journals obtained from repositories. The discussion shows how approaches have evolved over time. Regarding the contributions, they have consolidated as systemic management strategies in the tourism sector. It was concluded that contributions regarding quality have been complementing, looking forward that tourism organizations provide differentiated services in terms of quality, quantity, sustainability, focusing more on processes and goals rather than on the means and, lastly, considering the communication and policies as foundations for an adequate management.
KW - Quality
KW - Satisfaction of tourist service
KW - Tourism industry
UR - https://www.scopus.com/pages/publications/105013024686
U2 - 10.1007/978-3-031-93550-3_9
DO - 10.1007/978-3-031-93550-3_9
M3 - Conference contribution
AN - SCOPUS:105013024686
SN - 9783031935497
T3 - Lecture Notes in Networks and Systems
SP - 89
EP - 99
BT - Trends in the ICTs Toward Tourism, Hospitality and Gastronomy
A2 - Mejía, Jezreel
A2 - Cardona Reyes, Hector
A2 - Álvarez-García, José
A2 - del Río-Rama, María de la Cruz
A2 - Esparza-Huamanchumo, Rosse Marie
Y2 - 27 October 2022 through 28 October 2022
ER -