Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

Renzo Segura Zavalaga; Mitshell Callacná Vera; Gabriel Guevara Alarcón; Erick Gutiérrez Fernández; Mg Mario Ninaquispe Soto; Dra Yasmina Riega-Virú

doi:10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

Renzo Segura Zavalaga, Mitshell Callacná Vera, Gabriel Guevara Alarcón, Erick Gutiérrez Fernández, Mg Mario Ninaquispe Soto, Dra Yasmina Riega-Virú

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

Abstract

In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.

Original language	English
Title of host publication	Intelligent Sustainable Systems - Selected Papers of WorldS4 2022
Editors	Atulya K. Nagar, Dharm Singh Jat, Durgesh Kumar Mishra, Amit Joshi
Pages	53-65
Number of pages	13
DOIs	https://doi.org/10.1007/978-981-19-7663-6_6
State	Published - 2023
Event	6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022 - London, United Kingdom Duration: 24 Aug 2022 → 27 Aug 2022

Publication series

Name	Lecture Notes in Networks and Systems
Volume	579
ISSN (Print)	2367-3370
ISSN (Electronic)	2367-3389

Conference

Conference	6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022
Country/Territory	United Kingdom
City	London
Period	24/08/22 → 27/08/22

Keywords

Model simulation
Probability distribution
Random variables
Simulation
Waiting line

Access to Document

10.1007/978-981-19-7663-6_6

Cite this

Zavalaga, R. S., Vera, M. C., Alarcón, G. G., Fernández, E. G., Soto, M. M. N., & Riega-Virú, D. Y. (2023). Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. In A. K. Nagar, D. Singh Jat, D. K. Mishra, & A. Joshi (Eds.), Intelligent Sustainable Systems - Selected Papers of WorldS4 2022 (pp. 53-65). (Lecture Notes in Networks and Systems; Vol. 579). https://doi.org/10.1007/978-981-19-7663-6_6

Zavalaga, Renzo Segura ; Vera, Mitshell Callacná ; Alarcón, Gabriel Guevara et al. / Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. editor / Atulya K. Nagar ; Dharm Singh Jat ; Durgesh Kumar Mishra ; Amit Joshi. 2023. pp. 53-65 (Lecture Notes in Networks and Systems).

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title = "Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy",

abstract = "In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.",

keywords = "Model simulation, Probability distribution, Random variables, Simulation, Waiting line",

author = "Zavalaga, {Renzo Segura} and Vera, {Mitshell Callacn{\'a}} and Alarc{\'o}n, {Gabriel Guevara} and Fern{\'a}ndez, {Erick Guti{\'e}rrez} and Soto, {Mg Mario Ninaquispe} and Riega-Vir{\'u}, {Dra Yasmina}",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.; 6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022 ; Conference date: 24-08-2022 Through 27-08-2022",

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Zavalaga, RS, Vera, MC, Alarcón, GG, Fernández, EG, Soto, MMN & Riega-Virú, DY 2023, Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. in AK Nagar, D Singh Jat, DK Mishra & A Joshi (eds), Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. Lecture Notes in Networks and Systems, vol. 579, pp. 53-65, 6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022, London, United Kingdom, 24/08/22. https://doi.org/10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. / Zavalaga, Renzo Segura; Vera, Mitshell Callacná; Alarcón, Gabriel Guevara et al.
Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. ed. / Atulya K. Nagar; Dharm Singh Jat; Durgesh Kumar Mishra; Amit Joshi. 2023. p. 53-65 (Lecture Notes in Networks and Systems; Vol. 579).

Research output: Chapter in Book/Report/Conference proceeding › Conference contribution › peer-review

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AU - Soto, Mg Mario Ninaquispe

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AB - In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.

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Zavalaga RS, Vera MC, Alarcón GG, Fernández EG, Soto MMN , Riega-Virú DY. Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. In Nagar AK, Singh Jat D, Mishra DK, Joshi A, editors, Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. 2023. p. 53-65. (Lecture Notes in Networks and Systems). doi: 10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

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Keywords

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