TY - GEN
T1 - Tecnologías de Información y Comunicación y Gestión de Procesos Administrativos Hospitalarios en un Hospital Nacional Peruano
AU - Cisneros-Martínez, Yuliana Massiel
AU - Cordova-Pariona, Henry Jack
AU - Humberto Panez, Miguel
N1 - Publisher Copyright:
© 2025 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2025/5/1
Y1 - 2025/5/1
N2 - This study analyzes how Information and Communication Technologies are related to the management of hospital administrative processes at a national hospital in Lima, Peru. In the context of hospital modernization, the use of ICT is essential to optimize administrative areas that require precision and agility. The research adopts a quantitative approach with a correlational design, applying validated and reliable questionnaires to a sample of 100 hospital administrative workers. The results reveal a significant positive relationship between the use of ICT (particularly with regard to technological infrastructure, information systems and staff training) and the improvement of the management of administrative processes. Findings suggest that effective integration of ICT into these processes improves operational efficiency and the overall experience of both patients and staff. It is recommended to continue investing in infrastructure and training to make the most of the potential of ICT in the hospital environment.
AB - This study analyzes how Information and Communication Technologies are related to the management of hospital administrative processes at a national hospital in Lima, Peru. In the context of hospital modernization, the use of ICT is essential to optimize administrative areas that require precision and agility. The research adopts a quantitative approach with a correlational design, applying validated and reliable questionnaires to a sample of 100 hospital administrative workers. The results reveal a significant positive relationship between the use of ICT (particularly with regard to technological infrastructure, information systems and staff training) and the improvement of the management of administrative processes. Findings suggest that effective integration of ICT into these processes improves operational efficiency and the overall experience of both patients and staff. It is recommended to continue investing in infrastructure and training to make the most of the potential of ICT in the hospital environment.
KW - Hospital management
KW - ICT
KW - Process management
KW - hospital
KW - hospital efficiency
UR - https://www.scopus.com/pages/publications/105019320922
U2 - 10.18687/LACCEI2025.1.1.1426
DO - 10.18687/LACCEI2025.1.1.1426
M3 - Contribución a la conferencia
AN - SCOPUS:105019320922
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
A2 - Petrie, Maria M. Larrondo
A2 - Texier, Jose
A2 - Matta, Rodolfo Andres Rivas
T2 - 23rd LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2025
Y2 - 16 July 2025 through 18 July 2025
ER -