TY - GEN
T1 - Work in Progress
T2 - 8th IEEE World Engineering Education Conference, EDUNINE 2024
AU - Cruz, Jimy Oblitas
AU - Pineda-Briseno, Anabel
N1 - Publisher Copyright:
© 2024 IEEE.
PY - 2024
Y1 - 2024
N2 - The aim of this study is to examine the use of NLP in an extensive amount of satisfaction feedback in the process and experience of university students from the engineering faculty. The NLP process used was sentiment analysis, which uses artificial intelligence for the extraction of textual data and can classify it as positive, neutral, and negative. The results of the NLP were compared with the manual analysis of the same feedback, finding differences in the results of both methods. Finally, we conclude that the sentiment analysis method is feasible to implement in the context of measuring student satisfaction, and it can become an effective tool with the possibility of working in real-time to generate useful information for making university decisions.
AB - The aim of this study is to examine the use of NLP in an extensive amount of satisfaction feedback in the process and experience of university students from the engineering faculty. The NLP process used was sentiment analysis, which uses artificial intelligence for the extraction of textual data and can classify it as positive, neutral, and negative. The results of the NLP were compared with the manual analysis of the same feedback, finding differences in the results of both methods. Finally, we conclude that the sentiment analysis method is feasible to implement in the context of measuring student satisfaction, and it can become an effective tool with the possibility of working in real-time to generate useful information for making university decisions.
KW - NLP
KW - pysentiment
KW - sentiment analysis
KW - university satisfaction level
UR - http://www.scopus.com/inward/record.url?scp=85191995186&partnerID=8YFLogxK
U2 - 10.1109/EDUNINE60625.2024.10500583
DO - 10.1109/EDUNINE60625.2024.10500583
M3 - Conference contribution
AN - SCOPUS:85191995186
T3 - EDUNINE 2024 - 8th IEEE World Engineering Education Conference: Empowering Engineering Education: Breaking Barriers through Research and Innovation, Proceedings
BT - EDUNINE 2024 - 8th IEEE World Engineering Education Conference
A2 - Brito, Claudio da Rocha
A2 - Ciampi, Melany M.
Y2 - 10 March 2024 through 13 March 2024
ER -