Análisis de los problemas en la producción que causan pérdidas monetarias dentro de la pastelpan Los Jardines, Trujillo, 2022

The main objective of this research is to analyze the failures in production that cause monetary losses in order to minimize them and generate maximum profit in the company Pastelpan "Los Jardines", Trujillo, 2022. The current situation of the company was analyzed, conducting an in-depth study; thus obtaining four main root causes that generate economic losses in the company. Among the main causes that negatively affect the company we have: The lack of supply of stock of cakes, lack of training to operators in production, deficiency in the production cycle and lack of proper maintenance of equipment. The research proposed the use of engineering methodologies to implement in the quality area, which are: Quality House (QFD), Failure Mode and Effects Analysis (FMEA) and Six Sigma - DMAIC. These tools will allow us to improve the operating process, ensure that products are manufactured consistently and on time for customers, avoiding defects and their high costs. In the results, the continuous improvement plan was evaluated through economic indicators, obtaining an Internal Rate of Return of 65.89%, higher than 20% of the discount rate. Likewise, the economic/financial evaluation was carried out, resulting in an NPV of S/24,914.3, higher than the initial investment of S/15,330.00, thus concluding as an effective proposal, establishing the viability of the investment in three years.