Design and Implementation of a Management Model with a Focus on the Operator to Improve Productivity in the Steel Industry

The objective was to apply Operator-Centered Management (OCM) to increase production capacity in the steel industry, whose main activity is steel production, by implementing Lean Manufacturing tools to optimize its processes. Among these tools, the fishbone diagram allowed us to understand and analyze the key factors influencing the lack of process standardization among production personnel. Furthermore, the 5S methodology contributed to improving the organizational climate, while Autonomous Maintenance (AMM) was used to increase equipment efficiency. The research was conducted using quantitative methodology, a pre-experimental design, and an explanatory scope. The sample, composed of 251 employees, was selected using probability convenience sampling. Due to the applied and exploratory nature of the research, it focuses on understanding operator perceptions, practices, and experiences within the industrial environment. As a result, a significant increase in the organization's productivity level was evident, rising from 46.62% to 77.49%.