TY - GEN
T1 - Impacto de la implementación de la norma ISO 9001 para el fortalecimiento del sistema de gestión de la calidad en empresas Latinoamericanas
AU - Bernal-Pacheco, Julio
AU - Jiménez Jara, Brennan Enzo
AU - Claudio Mendoza, Stephany Romina
AU - Felix Pacheco, Carlos Narciso
AU - Choque Cachay, Carlos Javier
AU - Sanchez Sinarahua, Gianella Milagros
N1 - Publisher Copyright:
© LEIRD 2025.All rights reserved.
PY - 2025
Y1 - 2025
N2 - One of the main challenges in quality management in Latin America is the effective implementation of standardized systems, with ISO 9001 being a key tool for improving the competitiveness and sustainability of organizations. Therefore, a systematic literature review was conducted to analyze the impact of ISO 9001 on strengthening quality management systems (QMS) in companies in the region, identifying benefits, challenges, and opportunities for improvement. This research analyzed 29 studies obtained from databases such as Scopus, Web of Science, and Scielo, using rigorous selection criteria and tools such as PRISMA to ensure process quality. The findings revealed that 65% of the publications were scientific articles, while 35% included case studies and theoretical reviews. It is concluded that ISO 9001 is essential for professionalizing quality management in Latin America, but its effectiveness depends on comprehensive implementation, senior management commitment, and public policies that promote certification.
AB - One of the main challenges in quality management in Latin America is the effective implementation of standardized systems, with ISO 9001 being a key tool for improving the competitiveness and sustainability of organizations. Therefore, a systematic literature review was conducted to analyze the impact of ISO 9001 on strengthening quality management systems (QMS) in companies in the region, identifying benefits, challenges, and opportunities for improvement. This research analyzed 29 studies obtained from databases such as Scopus, Web of Science, and Scielo, using rigorous selection criteria and tools such as PRISMA to ensure process quality. The findings revealed that 65% of the publications were scientific articles, while 35% included case studies and theoretical reviews. It is concluded that ISO 9001 is essential for professionalizing quality management in Latin America, but its effectiveness depends on comprehensive implementation, senior management commitment, and public policies that promote certification.
KW - certification process
KW - continuous improvement
KW - ISO 9001
KW - Latin America
KW - quality management
UR - https://www.scopus.com/pages/publications/105032496581
U2 - 10.18687/LEIRD2025.1.1.605
DO - 10.18687/LEIRD2025.1.1.605
M3 - Contribución a la conferencia
AN - SCOPUS:105032496581
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Rivas Matta, Rodolfo Andr�s
T2 - 5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose: Social and Technological Innovation in the Age of AI, LEIRD 2025
Y2 - 1 December 2025 through 3 December 2025
ER -