TY - GEN
T1 - Internal Communication in the Scopus Database
T2 - 7th World Conference on Smart Trends in Systems, Security and Sustainability, WorldS4 2023
AU - Dávalos-Mogollón, Maricielo
AU - Ramírez-Hernández, Madiam Azra Shaday
AU - Turriate-Guzman, Adriana Margarita
AU - Alarcón-Llontop, Luis Rolando
AU - Acevedo-Carrillo, Mauricio
AU - Caldas-Gayoso, Norma Inés
AU - Córdova-Robles, Christian
N1 - Publisher Copyright:
© The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd. 2024.
PY - 2024
Y1 - 2024
N2 - Internal communication is essential for any organization to manage its collaborators’ commitment to the mission, vision, and organizational values to promote loyalty and a sense of belonging. This research, developed as a systematic literature review, compiles the information available on the subject in the Scopus database for evidencing the material available in this platform on internal communication. The texts chosen corresponded to the last 5 years (2019–2023), written in Spanish and open access. The information was systematized according to the PRISMA guide. After applying the inclusion and exclusion filters, 10 of 106 scientific articles were selected. The review allows an analysis of the strategies and tools used by corporate communicators in organizations to improve internal communication management and the new or reinvented strategies (many of them digital) that have emerged during or after the COVID-19 pandemic. In conclusion, the purpose of internal communication is to demonstrate that companies adapt according to the context through strategies and engage the internal public with the company through various actions that promote motivation and participation in them, creating an appropriate and prosperous work environment.
AB - Internal communication is essential for any organization to manage its collaborators’ commitment to the mission, vision, and organizational values to promote loyalty and a sense of belonging. This research, developed as a systematic literature review, compiles the information available on the subject in the Scopus database for evidencing the material available in this platform on internal communication. The texts chosen corresponded to the last 5 years (2019–2023), written in Spanish and open access. The information was systematized according to the PRISMA guide. After applying the inclusion and exclusion filters, 10 of 106 scientific articles were selected. The review allows an analysis of the strategies and tools used by corporate communicators in organizations to improve internal communication management and the new or reinvented strategies (many of them digital) that have emerged during or after the COVID-19 pandemic. In conclusion, the purpose of internal communication is to demonstrate that companies adapt according to the context through strategies and engage the internal public with the company through various actions that promote motivation and participation in them, creating an appropriate and prosperous work environment.
KW - Collaborator
KW - Corporate communication
KW - Internal communication
UR - https://www.scopus.com/pages/publications/85188712825
U2 - 10.1007/978-981-99-8111-3_20
DO - 10.1007/978-981-99-8111-3_20
M3 - Conference contribution
AN - SCOPUS:85188712825
SN - 9789819981106
T3 - Lecture Notes in Networks and Systems
SP - 209
EP - 217
BT - Intelligent Sustainable Systems - Selected Papers of WorldS4 2023
A2 - Nagar, Atulya K.
A2 - Jat, Dharm Singh
A2 - Mishra, Durgesh Kumar
A2 - Joshi, Amit
Y2 - 21 August 2023 through 24 August 2023
ER -