TY - GEN
T1 - MEJORA CONTINUA Y RENTABILIDAD EN LA EMPRESA DE TRANSPORTE ACOPIADORA PERUANA DEL NORTE S.A.C. TRUJILLO 2021
AU - Guzmán, Leonardo Agusto Zegarra
AU - Zavaleta, Oscar Fabián Alayo
AU - Cruz, Julia Otilia Sagástegui
N1 - Publisher Copyright:
© 2023 Latin American and Caribbean Consortium of Engineering Institutions. All rights reserved.
PY - 2023
Y1 - 2023
N2 - The high competitiveness to which modern industry is subjected causes companies to constantly accelerate and rethink their operating processes in the company. Within this, one of the greatest strategies is the application of continuous improvement, applying very useful tools when diagnosing a poor process or an efficient process. Design a methodology of continuous improvement in it. Various continuous improvement tools were used, based on a situational analysis, based on this, the management proposal considers: the design of an adequate methodology for user service processes; Likewise, a methodology for continuous quality improvement was outlined in order to generate a budget for the design of the plan. In this way, the research concludes that the management design of the continuous improvement methodology is directly related to and influences the level of customer satisfaction, because if it is managed efficiently, progress is made in processes, staff relations and the final administrative procedures of the institution, all this allows us to optimize resources and improve the profitability of the company. The research article has the general objective of identifying the relationship between continuous improvement and profitability.
AB - The high competitiveness to which modern industry is subjected causes companies to constantly accelerate and rethink their operating processes in the company. Within this, one of the greatest strategies is the application of continuous improvement, applying very useful tools when diagnosing a poor process or an efficient process. Design a methodology of continuous improvement in it. Various continuous improvement tools were used, based on a situational analysis, based on this, the management proposal considers: the design of an adequate methodology for user service processes; Likewise, a methodology for continuous quality improvement was outlined in order to generate a budget for the design of the plan. In this way, the research concludes that the management design of the continuous improvement methodology is directly related to and influences the level of customer satisfaction, because if it is managed efficiently, progress is made in processes, staff relations and the final administrative procedures of the institution, all this allows us to optimize resources and improve the profitability of the company. The research article has the general objective of identifying the relationship between continuous improvement and profitability.
KW - Continuous improvement
KW - Methodology
KW - Profitability
UR - https://www.scopus.com/pages/publications/85172293726
M3 - Contribución a la conferencia
AN - SCOPUS:85172293726
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 21st LACCEI International Multi-Conference for Engineering, Education and Technology
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Matta, Rodolfo Andres Rivas
T2 - 21st LACCEI International Multi-Conference for Engineering, Education and Technology, LACCEI 2023
Y2 - 19 July 2023 through 21 July 2023
ER -