Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

Renzo Segura Zavalaga; Mitshell Callacná Vera; Gabriel Guevara Alarcón; Erick Gutiérrez Fernández; Mg Mario Ninaquispe Soto; Dra Yasmina Riega-Virú

doi:10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

Renzo Segura Zavalaga
, Mitshell Callacná Vera
, Gabriel Guevara Alarcón
, Erick Gutiérrez Fernández
, Mg Mario Ninaquispe Soto
, Dra Yasmina Riega-Virú

Universidad Nacional Mayor de San Marcos
Universidad Privada del Norte

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

Resumen

In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.

Idioma original	Inglés
Título de la publicación alojada	Intelligent Sustainable Systems - Selected Papers of WorldS4 2022
Editores	Atulya K. Nagar, Dharm Singh Jat, Durgesh Kumar Mishra, Amit Joshi
Páginas	53-65
Número de páginas	13
DOI	https://doi.org/10.1007/978-981-19-7663-6_6
Estado	Publicada - 2023
Evento	6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022 - London, Reino Unido Duración: 24 ago. 2022 → 27 ago. 2022

Serie de la publicación

Nombre	Lecture Notes in Networks and Systems
Volumen	579
ISSN (versión impresa)	2367-3370
ISSN (versión digital)	2367-3389

Conferencia

Conferencia	6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022
País/Territorio	Reino Unido
Ciudad	London
Período	24/08/22 → 27/08/22

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10.1007/978-981-19-7663-6_6

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Zavalaga, R. S., Vera, M. C., Alarcón, G. G., Fernández, E. G., Soto, M. M. N., & Riega-Virú, D. Y. (2023). Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. En A. K. Nagar, D. Singh Jat, D. K. Mishra, & A. Joshi (Eds.), Intelligent Sustainable Systems - Selected Papers of WorldS4 2022 (pp. 53-65). (Lecture Notes in Networks and Systems; Vol. 579). https://doi.org/10.1007/978-981-19-7663-6_6

Zavalaga, Renzo Segura ; Vera, Mitshell Callacná ; Alarcón, Gabriel Guevara et al. / Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. editor / Atulya K. Nagar ; Dharm Singh Jat ; Durgesh Kumar Mishra ; Amit Joshi. 2023. pp. 53-65 (Lecture Notes in Networks and Systems).

@inproceedings{276bbb05f3e649588d0e629bcd328711,

title = "Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy",

abstract = "In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.",

keywords = "Model simulation, Probability distribution, Random variables, Simulation, Waiting line",

author = "Zavalaga, \{Renzo Segura\} and Vera, \{Mitshell Callacn{\'a}\} and Alarc{\'o}n, \{Gabriel Guevara\} and Fern{\'a}ndez, \{Erick Guti{\'e}rrez\} and Soto, \{Mg Mario Ninaquispe\} and Riega-Vir{\'u}, \{Dra Yasmina\}",

note = "Publisher Copyright: {\textcopyright} 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.; 6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022 ; Conference date: 24-08-2022 Through 27-08-2022",

year = "2023",

doi = "10.1007/978-981-19-7663-6\_6",

language = "English",

isbn = "9789811976629",

series = "Lecture Notes in Networks and Systems",

pages = "53--65",

editor = "Nagar, \{Atulya K.\} and \{Singh Jat\}, Dharm and Mishra, \{Durgesh Kumar\} and Amit Joshi",

booktitle = "Intelligent Sustainable Systems - Selected Papers of WorldS4 2022",

}

Zavalaga, RS, Vera, MC, Alarcón, GG, Fernández, EG, Soto, MMN & Riega-Virú, DY 2023, Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. En AK Nagar, D Singh Jat, DK Mishra & A Joshi (eds.), Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. Lecture Notes in Networks and Systems, vol. 579, pp. 53-65, 6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022, London, Reino Unido, 24/08/22. https://doi.org/10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. / Zavalaga, Renzo Segura; Vera, Mitshell Callacná; Alarcón, Gabriel Guevara et al.
Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. ed. / Atulya K. Nagar; Dharm Singh Jat; Durgesh Kumar Mishra; Amit Joshi. 2023. p. 53-65 (Lecture Notes in Networks and Systems; Vol. 579).

Producción científica: Capítulo del libro/informe/acta de congreso › Contribución a la conferencia › revisión exhaustiva

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T1 - Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

AU - Zavalaga, Renzo Segura

AU - Vera, Mitshell Callacná

AU - Alarcón, Gabriel Guevara

AU - Fernández, Erick Gutiérrez

AU - Soto, Mg Mario Ninaquispe

AU - Riega-Virú, Dra Yasmina

PY - 2023

Y1 - 2023

N2 - In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.

AB - In this research, the analysis and study of a waiting line for customer service in a swimming academy in Lima, Peru, are addressed. The waiting system was modeled in the ProModel simulation software to determine the efficiency indicators of this waiting line and to know if this process is being adequately managed or not, given certain service standards. It was determined that the waiting line is not being adequately managed, and an improvement to reduce the waiting time in such a way that it complies with the policies established in the organization was proposed.

KW - Model simulation

KW - Probability distribution

KW - Random variables

KW - Simulation

KW - Waiting line

UR - https://www.scopus.com/pages/publications/85149940446

U2 - 10.1007/978-981-19-7663-6_6

DO - 10.1007/978-981-19-7663-6_6

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AN - SCOPUS:85149940446

SN - 9789811976629

T3 - Lecture Notes in Networks and Systems

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EP - 65

BT - Intelligent Sustainable Systems - Selected Papers of WorldS4 2022

A2 - Nagar, Atulya K.

A2 - Singh Jat, Dharm

A2 - Mishra, Durgesh Kumar

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T2 - 6th World Conference on Smart Trends in Systems, Security and Sustainability, WS4 2022

Y2 - 24 August 2022 through 27 August 2022

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Zavalaga RS, Vera MC, Alarcón GG, Fernández EG, Soto MMN , Riega-Virú DY. Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy. En Nagar AK, Singh Jat D, Mishra DK, Joshi A, editores, Intelligent Sustainable Systems - Selected Papers of WorldS4 2022. 2023. p. 53-65. (Lecture Notes in Networks and Systems). doi: 10.1007/978-981-19-7663-6_6

Simulation Model for the Improvement of Waiting Lines in the Customer Service Process in a Swimming Academy

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