TY - GEN
T1 - Tecnologías de información y comunicación y la competitividad organizacional en una organización de servicios funerarios de Lima
AU - Santur Aldaz, Lucía Nayelli
AU - López Vera, Nicole Alessandra
AU - Gasparrini Cañas, Víctor Gerardo
AU - Saldaña Narro, Julio Brayan
AU - Marcelo Quispe, Luis Alberto
AU - Olórtegui Alcalde, Luis Miguel
N1 - Publisher Copyright:
© LEIRD 2025.All rights reserved.
PY - 2025
Y1 - 2025
N2 - The main purpose of the study was to analyze the relationship between information and communication technologies and organizational competitiveness in a funeral services organization. The research has a quantitative, applied approach and correlational scope, based on a non-experimental design. The sample consisted of 143 employees of the company under study. To collect the data, two questionnaires were used, the first one with 22 items intended to measure the ICT variable and the second with 18 items intended to measure the organizational competitiveness variable. Both instruments reported very high reliability, verified through the Cronbach coefficients of 0.928 and 0.918, respectively. The results showed a statistically significant correlation (ρ = 0.672, p < 0.001) between the two study variables, indicating a positive relationship of moderate magnitude. In conclusion, it is inferred that the implementation and use of information and communication technologies will allow organizations to reach important levels of competitiveness.
AB - The main purpose of the study was to analyze the relationship between information and communication technologies and organizational competitiveness in a funeral services organization. The research has a quantitative, applied approach and correlational scope, based on a non-experimental design. The sample consisted of 143 employees of the company under study. To collect the data, two questionnaires were used, the first one with 22 items intended to measure the ICT variable and the second with 18 items intended to measure the organizational competitiveness variable. Both instruments reported very high reliability, verified through the Cronbach coefficients of 0.928 and 0.918, respectively. The results showed a statistically significant correlation (ρ = 0.672, p < 0.001) between the two study variables, indicating a positive relationship of moderate magnitude. In conclusion, it is inferred that the implementation and use of information and communication technologies will allow organizations to reach important levels of competitiveness.
KW - Information and communication technologies
KW - organizational competitiveness
KW - service companies
UR - https://www.scopus.com/pages/publications/105032490724
U2 - 10.18687/LEIRD2025.1.1.344
DO - 10.18687/LEIRD2025.1.1.344
M3 - Contribución a la conferencia
AN - SCOPUS:105032490724
T3 - Proceedings of the LACCEI international Multi-conference for Engineering, Education and Technology
BT - Proceedings of the 5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose
A2 - Larrondo Petrie, Maria M.
A2 - Texier, Jose
A2 - Rivas Matta, Rodolfo Andr�s
T2 - 5th LACCEI International Multiconference on Entrepreneurship, Innovation and Regional Development - Entrepreneurship with Purpose: Social and Technological Innovation in the Age of AI, LEIRD 2025
Y2 - 1 December 2025 through 3 December 2025
ER -